The small print,
plainly.

Who you are dealing with

That Sushi Place is a delivery-only kitchen at B37/146, Siddharth Nagar, Opp. Ozone Swimming Pool, Behind Silver Serene Bldg, Goregaon West, Mumbai 400104. We hold FSSAI licence 21522009000856. There is no dining room and no walk-ins: WhatsApp or call +91 90825 40650, or email thatsushiplace@gmail.com.

This site, thatsushi.place, is where you order from us directly. Using it means you accept these terms, our privacy policy, refund policy and delivery policy.

Placing an order

You pick dishes from the menu, give a name, mobile number and delivery address, and pay online. An order exists once your payment is confirmed and you see an order id (TSP-…) on your order page. Until then nothing is booked and nothing is charged.

Every price is shown in rupees before you pay. Where the menu shows prices before GST, the tax is added and shown on the checkout page. Packaging and delivery charges, if any, and the minimum order (₹299 today) also appear in your cart before payment.

• We can decline an order when the kitchen is closed, an item has run out, your pin code is outside our area or we cannot reach you. A declined order is refunded in full.
• Orders are made fresh, so once the kitchen has started on yours it cannot be changed or cancelled. The refund policy says exactly when you can cancel.
• You must be 18 or older to order, and someone should be at the address to receive the food.

Payment

We take prepaid orders only, through Razorpay: UPI, cards, net banking and wallets. We do not offer cash on delivery. Your card and UPI details go to Razorpay and never reach us; we receive only a confirmation and a payment id.

If money leaves your account but you do not get an order id, WhatsApp us the payment id. We check with Razorpay and refund it in full.

Delivery

We deliver with our own riders to the pin codes listed in the delivery policy, during kitchen hours (Every day, 12 pm to 3 am (past midnight)). Delivery time depends on distance, weather and how busy the kitchen is; your order page shows live progress.

Please give an address and a mobile number that work. If the rider cannot reach you at the number given, we try WhatsApp. Food we cannot hand over through no fault of ours is not refundable.

Coupons and free items

One coupon per order, typed at checkout and checked by us before you pay. Free items that come with an order have no cash value, cannot be exchanged and depend on stock. We can end or change an offer at any time.

Food, allergens and diet marks

Every dish carries a diet mark: green for veg, red for non-veg, J for Jain, yellow for egg. Everything is prepared in one kitchen that handles gluten, soy, sesame, dairy, nuts, egg, fish and shellfish, so we cannot promise any dish is free of traces. Tell us about allergies in the delivery notes and we will tell you honestly whether we can help.

Problems with an order

Missing, wrong or damaged items: WhatsApp us on +91 90825 40650 within a few hours of delivery, with a photo if you can, and we will replace or refund the affected items. The refund policy has the detail.

The legal part

We are responsible for the food we make and deliver. Our liability for any order is limited to what you paid for it, as far as the law allows. These terms are governed by the laws of India, and disputes go to the courts of Mumbai. If one term turns out to be unenforceable, the rest still apply.

We may update these terms; the date at the top tells you when we last did. An order is governed by the terms shown when you placed it.