Refunds,
no drama.

Cancelling an order

Food is made to order, so timing matters. You can cancel for a full refund until the kitchen accepts your order, the step shown as “Kitchen accepted” on your order page. WhatsApp or call +91 90825 40650 with your order id. There is no cancel button on the site on purpose: a human confirms it.

Once the kitchen has accepted and started, the order cannot be cancelled or changed. If something is wrong with what arrives, see “Problems with an order” below.

When we cancel

• The kitchen cannot make your order (an item has run out, we are closing, the address is outside our area): we refund the full amount to your original payment method. It reaches you in 5 to 7 working days.
• You paid, but the order never reached the kitchen because of a problem on our side: we refund the full amount to your original payment method. It reaches you in 5 to 7 working days.
• The rider cannot reach you at the number given after repeated tries: the order is not refunded, as the food has been made.
• Payment was taken but you did not get an order id: WhatsApp us the Razorpay payment id and we refund it in full once Razorpay confirms it.

Problems with an order

Missing, wrong or damaged items: WhatsApp +91 90825 40650 within a few hours of delivery, with a photo if you can. We replace the item on the next ride out or refund it, your choice. A refund covers the item, its share of GST and the coupon value as actually paid.

Change of mind after delivery, or food that was as ordered but not to your taste, is not refundable. A late delivery is not refunded automatically; message us and we will look at what happened.

How refunds reach you

Refunds go back to the method you paid with, through Razorpay, and reach you in 5 to 7 working days, depending on your bank.

Free items have no cash value and are not refunded. Coupons are not reissued, but the amount you actually paid is what comes back.